Knowledge Base

Purchase orders for organizations: We accept purchase orders from schools and other organizations, with Net 30 terms on invoices.

Philly tufting workshops at the Bok Building: class sizes and prices, booking, rescheduling, refunds, private groups, travel classes and local pickup.

To get pre-order machines to you faster, we sometimes ship them directly from our manufacturer.

Can I use a promo code and Reflect Rewards points on the same order? Yes. Enter both in the discount code box at checkout. Is there a limit on points?

How we ship (UPS or USPS), tracking your order, local Philly pickup, missed or missing deliveries, and how returns and exchanges work.

Occasionally an order is cancelled automatically by our fraud detection software. Common causes: The card CVV wasn't entered at checkout A card saved with Shop…

When will my order ship? We typically ship orders within 1–2 business days. Orders finalized after our daily shipping cutoff, or placed just before a holiday…

Buy a digital Tuft the World gift card, find your code in the email, and use it for supplies or Philadelphia tufting workshops.

We're happy to return or exchange unused items. Returns must be started within 30 days of receiving the item.

Building your own frame is a great way to save money and get exactly the size you need. You'll need a drill and a hammer in addition to the materials below.

Ready to make your first rug? Here's the process from blank cloth to finished piece.

Rug tufting is one of the most rewarding crafts you can pick up — and the barrier to entry is lower than you might think.