Returns & Exchanges

October 03, 2026

We're happy to return or exchange unused items.

• Returns must be started within 30 days of receiving the item.
• Start a return or exchange through our online returns form. Return shipping is free only when the return is due to a faulty product.
• Exchanging a machine that was part of a kit? Send back only the tufting machine.
• Include all original components with the returned item.
• Pack carefully following the packing instructions you receive once your return is approved, and write the RMA number on the box.

Good to know: Visible soldering inside the motor housing and grease on moving parts are normal on new machines. Grease keeps the machine running smoothly, and you should re-grease it periodically.

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